Privacy policy

Last updated: January 25, 2025

This Privacy Policy describes how Ash and Oakes ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from ashandoakes.com, or otherwise interact with us. By using our Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site or our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last updated" date.

How We Collect and Use Personal Information

We collect personal information when you browse, place an order, contact customer support, or sign up for communications. We use this information to process orders, manage your account, provide customer support, improve our website, and comply with legal obligations.

Information We Collect Directly from You

  • Contact details (name, address, phone number, email)
  • Order details (billing/shipping address, order confirmation)
  • Account information (if you create an account)
  • Customer support messages (any info you submit when contacting us)

Automatically Collected Information

We collect certain data automatically when you visit the Site, such as your IP address, browser type, device information, and usage activity through cookies or similar technologies.

Information from Third Parties

  • Shopify (our eCommerce platform provider)
  • Payment processors (to fulfill purchases securely)
  • Marketing and advertising partners (to show relevant ads or offers)

How We Use Personal Information

  • To fulfill product orders and manage your account
  • To offer support, returns, or exchanges
  • To send marketing messages (with your consent)
  • To detect and prevent fraud or unauthorized activity
  • To improve the Site experience and our services

SMS Communications

We may use your phone number to send order updates, cart reminders, or promotions if you opt in. Message/data rates may apply. You can opt-out at any time by replying STOP.

Cookies

We use cookies to run our Site and improve user experience. For Shopify cookie usage, visit https://www.shopify.com/legal/cookies. You may disable cookies in your browser settings, but some features may not function correctly.

Sharing of Personal Information

We may share your data with trusted service providers for payment processing, shipping, analytics, or advertising. We do not sell your personal data. Data may also be shared if required by law or during business transfers (e.g., sale, merger).

Your Rights

Depending on your location, you may have the right to:

  • Access or receive a copy of your personal data
  • Request deletion or correction
  • Withdraw consent for marketing
  • Limit or object to how your data is used

Contact Us

If you have questions or wish to exercise your privacy rights, you can contact us by: